4Sync retires 4shared accounts support

By Irin L
13 / 12 / 2012
90 Comments

4sync_separate account_02-2

New Year is coming, and usually it means changes. Year 2012 was a busy year for us at 4Sync. Many things changed for desktop application, and for mobile 4Sync. Now we want to focus on improving user experience, and want to make things simpler. In the coming weeks we will stop the ability to log in to 4Sync applications with 4shared accounts. This step is important for us to make 4Sync even more reliable and easy solution for keeping all your files in sync.

After December 24th, 2012 you won’t be able to use 4Sync with your 4shared account, but all your files will remain at 4shared. We are encouraging all current 4shared users to create a new 4Sync account and transfer all their files to this account.

After December 24th, 2012 you can create a new 4Sync account with the same email as you use at 4shared. Alternatively 4shared Desktop application may be used to manage your files at 4shared.

If you forgot which service you registered at, here’s a reminder: Which user am I.

 

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Responses

  • Al Blakey says:

    Since the 4shared desktop properties function does NOT provide access to the View/download count just how am I supposed to get access to that information after the 24th of December?

    Just how am I supposed to make changes to over 600 images used from my web pages with eleven days notice?

    Doe anyone think through the consequences of these changes?

    • Dear Al Blakey, we do appreciate the loyalty of our respectable users. And those changes will make 4Sync even more secure for our users. We encourage you to contact our support team at support@4shared.com for details.

  • Al Blakey says:

    I tried creating the 4Sync account and it tells me the email address is already registered. Of course it is, it is my email address.

    Are you telling me I have to create a new email address to use 4Sync?

    Again, Does anyone think through the consequences of these changes?

  • Eliana Caraballo says:

    this is lame… Why is that? Is a lot of work to transfer my files again… that’s just lame… doesn’t have any sense…

    • Dear Eliana Caraballo, you can use 4shared Desktop app to speed up the process of uploading your files. 4Sync will be even more reliable for our admired users from now on.

  • supranee says:

    ^^
    this is lame… Why is that? Is a lot of work to transfer my files again… that’s just lame… doesn’t have any sense…

    • Dear Supranee, we at 4shared do care about the reliability of our service. We encourage our users to use 4shared Desktop to speed up the process of uploading their files and make it much easier.

  • chihab631 says:

    merci bcp

  • Backlash67 says:

    So clear this up for me. After December 24th will there be a 4shared site or not? If so, I can just leave my files there and still access them and have other access them. So am I right in that there will now be 2 different sites 4Sync and 4Shared but they both have file sharing capabilities?

    • Dear Backlash67, you are absolutely right. You won’t lose the access to your 4shared account and all your files will stay safe. For using 4Sync app you should create a new account on 4Sync, in case you don’t have one. You can use the same e-mail address as for 4shared account. If you have any questions, feel free to contact our support team at support@4shared.com.

  • Al Blakey says:

    Martha Almashy,

    I am confused completely. You indicate I can use the same e-mail address as for 4shared account and yet I get “This e-mail is already registered.” when I try to Create a 4Sync account.

    Also I get “Invalid e-mail address or password” when trying to Login to 4Sync using my current information.

    Furthermore when I try to Sign Up for 4Sync I receive “E-mail … already exists.”

    I asked and was not answered: “Since the 4shared Desktop does not offer the View/download counts for a file in the Properties how do I access that information using the 4shared Desktop?”

    I have screen captures showing this and will send them to support.

    When I joined 4shared in 2006 it was simple to use, exactly what I was after to support my three web pages. That functionality is disappearing, with the efforts to please everyone the features most important are fast going [or have already gone] away.

    • Al Blakey, these changes will come into force from December 24th. You can still use your accounts as before till December 24th. After this date, you’ll have to create a new account on 4Sync for futher using, but also you’ll have the possibility to use your e-mail address for new account.

  • leonardo says:

    QUIERO SABER TODOS LOS DJ DE VENEZUELA ……ME LOS ENVIA PORFA

  • alexanderdj says:

    ola escucha las cancines es la mejor mescla de dj alexander

  • elena marie says:

    just update me what should i do so that i can dowload a songs again!thank you 4shared,even i was confused a bit,i understand what are u talk about.hope u will give me an aesY way or easy log in to 4shared!i appreciated what u want to talk about!God Bless & more Blessings ahead!

  • 1033 says:

    Bad decission but does somebody care?
    4Sync is not available for OSX 10.6.8 and below. Forget if you don’t have Lion or Mountain Lion, you are finished. Thank you.

  • Wii2PARTY says:

    I’m confused! Does this mean I’m about to lose my ENTIRE ACCOUNT?!?! Why not just move previous accounts from 4Shared to 4Sync? That sounds WAY easier than having to create a new account!!! (thank GOODNESS I haven’t uploaded the majority of my files yet!)

    • Wii2PARTY, you aren’t about to lose your entire account. If you’re registered on 4shared, you won’t lose your files and access to account after December 24th. To continue using 4Sync app, you should create an account on 4Sync using the same e-mail as for 4shared account, if you don’t have one.

  • Adam B. says:

    OK, so I followed your instructions.. I went to 4sync.com and entered in my email address for registration. “This email address already exists”. So, I thought, OK so let’s do Forgot Password under Log In and see if it sends me a link to change a password and get me in the already existing account. I enter the information, “We’re sorry, this email does not exist”.. My whole point for joining and using 4shared.com was for the sync options on desktop and mobile. Neither are working so I guess it’s adios for me.

    • Dear Adam B., these changes will come into force from December 24th. You can still use your account as it was before. But after December 24th you will be able to create a new account on 4Sync, in case you don’t have one, using the same e-mail as for 4shared account. We do appreciate the loyalty of our respectable users and constantly working on the improvements of our services.

  • Michael says:

    I have a problem with my account and I did not get support for over one month and I’m thinking to go to MediaFire

    • Dear Michael, we are really sorry for such inconveniences. Our support manager will contact you as soon as possible.

  • Phil Ingle says:

    Cant use 4sync. It says my address is already registered when I try and register, but when I try and get a password reminder it says the account does not exist. Smooth stuff !!!!!

  • Al Blakey says:

    Re:4Sync vs 4shared confusion [ST-2570017]
    Show Details

    From
    4shared Support
    Hello,

    We are sorry for inconveniences!
    Due to recent changes 4shared and 4Sync are separate projects.
    As long you are a 4shared member you will not be be able to log in to 4Sync with the same login and password.
    So I can suggest you to sign up at 4Sync with different e-mail.

    Best regards,
    Vadim

    Someone needs to get the story straight. Can you or can’t you use the same email address for 4Sync as 4shared?

    Is sign up for 4Sync necessary or just suggested?

    If I already have a 4shared account why do I need 4Sync?

    ************** !!!!!!!!!!!!!!!!!!! *****************

    In the message Titled ” Subscribe to Premium account with your credit card!”

    Item nine certainly clears it all up!!

    9. Detailed file and account statistics

    With this incredible feature you can now have a full access to detailed stats of your account. Do you want to know how many times your files were downloaded, and when the last download was made? Find out everything about your account with 4shared Premium.

    Incredible feature???

    You used to be able to get the View/download count from the directory listing now if you want that same information you have to pay for Premium Service!!

    The only incredible feature is the money that will now be paid to get has been FREE for six years!!!!!

  • Heather Miller says:

    How do I close out my account? It seems I cannot create a 4sync account while my 4shared account is active using the same e-mail address.

    Please let me know.

    • Dear Heather Miller, you’ll have the ability to create a new account on 4Sync using the same e-mail address after December 24th.

  • Al Blakey says:

    Anyone? Anyone at all!

    Does anyone have a suggestion for a file share service to replace 4shared.

    After six years, if I have to start all over again changing the URLs for the over 600 images I have linked from my three web sites (60 plus pages) I might just as well use the work to switch services.

    Expecting me to pay for a service provided free (file view/download counts) for six years just does not work in my book.

    Michael, I will check out MediaFire!

  • P Post says:

    How to disrespect and run off your loyal customer base in one easy lesson…..

    It is apparent nobody who cares is listening. Fortunately for me, I have recently loaded everything on a backup drive and can easily reload elsewhere. Mean while, it seems Dec. 24th is not leading to a Merry Christmas for $4$sheared clients.

    • Dear P Post, 4shared team is constantly working on the developments of our services. Please, stay tuned, because we prepared great presents for our users.

  • Vassilis says:

    Is the FTP Service affected in any way by this?

    • Dear Vassilis, there won’t be any changes with FTP Service.

  • Mark Smith says:

    Just tell me this: Do I HAVE to make a 4Snyc account at all???
    I don’t need it. So, if I dont register for one will my 4shared account stay untouched and functioning???

    • Dear Mark Smith, you are absolutely right. Nothing will change for you. All your files will remain safe.

  • Al Blakey says:

    The FREE 4shared account has been dramatically changed over the last few months.

    I used to be able to access the View/download count from the Directory listing without the need to log in. This meant I was able to access the information via an Excel Web query. All 600+ files with the click of a button.

    4shared removed that capability by removing the View/download count if not logged in!

    Then I had to log in to access the directory list with the View /download counts. A manual copy paste process for my 18 directories.

    4shared removed the View/download counts from the directory listing even when logged in!

    Then I had to access each files properties, one file at a time [over 600 files].

    That is being remove as of 24 Dec 2012 and the new option, the 4shared Desktop does not carry the View/download counts in the file Properties options.

    The final result! Access to individual file View/download counts has been removed!! Unless I go Premium!

    I use 440 Meg of the FREE 15 Gig space. I don’t need Premium. I simply need the file View/download counts and 4shared has taken that away from it’s FREE users as of 24 Dec 2012 if the access to the 4shared account is through the 4shared Desktop software only.

  • Igor says:

    Could you come your ego down and listen to what you are told? They say AFTER DECEMBER 24TH (not before) you could register with 4sync with the same email address you use with 4shared. At least that’s how I understand the upcoming separation of 4sync and 4shared projects.

  • Al Blakey says:

    Igor, I take it you missed this above. I sent E-mail to 4shared support to try to clear things up and this was the reply I posted for all to see with:

    “Al Blakey says:

    December 17th, 2012 at 9:29 am (#)

    Re:4Sync vs 4shared confusion [ST-2570017]
    Show Details

    From
    4shared Support
    Hello,

    We are sorry for inconveniences!
    Due to recent changes 4shared and 4Sync are separate projects.
    As long you are a 4shared member you will not be be able to log in to 4Sync with the same login and password.
    So I can suggest you to sign up at 4Sync with different e-mail.

    Best regards,
    Vadim”

    This has nothing to do with ego, mine or theirs, This is about miscommunication and details.

    One says you can, one says you can’t, one says after a given date. It can’t be all of the above.

    One says after 24 Dec 2012 you will need to use 4shared Desktop to access the old directories, one says nothing will change. Then what is this all about if nothing will change? Why direct us to create a 4Sync account at all?

    My point specifically is that the ability to get View / download counts for the files in your directory(s) it appears you will need to sign up for Premium since that functionality has been steadily being eliminated for 4shared FREE users over the last few months.

    If you do indeed have to use 4shared Desktop to access the 4shared account after 24 Dec 2012 then the ability to get View / download counts will be gone for FREE users since that information is not in the individual file Properties functionality and the View / download counts do not appear in the Directory list either.

  • lordkingnemosrings says:

    Simple view allows to see view-count of files. Not sure why this is not included in Detailed-view. And I agree Al Blakey, both downloads + view counts should be easily viewable as soon as you log into your account and for each folder. These are important details.

    For example, reason some download counts might be zero is you have made an error with posting the link. This way you know that for a file that is normally popular, there might be some issue with linking to it.

    The drop-down menu should include Update as an option. And the update tool should include a drag-and-drop option similar to uploading a file for the first time.

    My reply is slightly off-topic but simply in reply to Al Blakey (and support.) It was not until recently I realised Support staff do in fact read back these blogs. 😀

  • Al Blakey says:

    lordkingnemosrings – Thank You!!!

    After reading your post I logged in to my 4shared account and did a little hunting myself.

    My use of what I call the Directory View for the last six years has been my interface to my files. Imagine my surprise when I found out it is “View as 4shared Folder” and there are other Directory views also. I knew about the “thumbnail view” but never used it because my focus was to select the data in the Directory View via an Excel Web Query and the thumbnails served no purpose.

    Then I clicked “switched to simple view.” I have no idea how long this has been there, but never in all my communications with 4shared support has anyone pointed it out to me. For all I know it is new or it has been there all along.

    View counts are listed in “simple view” in both thumbnail and text presentation formats. If this format were available in the 4shared Desktop it would be great.

    Most Viewed and Top Rated sorting is available also. “View all images” is something I have to look into also.

    I will use this directory form until 24 Dec 2012 and after if it is still there and while my concern with losing the counts will be relieved it will still be a major process to select the data since the data is presented in tabbed form format. I was never able to figure out how to tab forward from an Excel web query and that forced me to control the number of entries in a single directory.

    Copy / paste a tab at a time will be time consuming but better then one file at a time via Properties as I now have to do.

    Again, thank you. Because of your comments I did a little digging and for now it has paid off big time!

    The question is, is this ability going to be there after 24 Dec 2012? I was directed to use 4shared Desktop after 24 Dec 2012 and this does not appear to be there, at least in Version 3.3.5 which I have.

  • Al Blakey says:

    I found and installed 4shared Desktop 4.0.0.

    The counts are not there either. 🙁

  • charlieonline says:

    I’d like to know if I install 4shared Desktop, I can continue to utilize the 4shared service. or it is only for continuing to acced to my files.
    I create e new account with 4sync, but there is not the possibility of a multiple download, and I have a lot of file to transfer too http://blog.4shared.com/wp-includes/images/smilies/icon_sad.gif

  • Mark Smith says:

    Something about sharing: does anyone who wants to download something from me must also be registered 4shared user? Is that option still on?
    If yes then remove it ASAP and give us our sharing possibilities back.

  • Mark Smith says:

    It it still on. You can’t even preview files if you’re not member and logged in. That’s just crayzee!! Not everyone to whom I send the link to my files needs or wants a 4shared account. Consider that. Don’t be lame.

  • lordkingnemosrings says:

    The members only to download has been the approach since Feb or March. I did not find out until a month or two later.

    It’s my guess the changes were due to some file-hosting sites being under legal pressures. For example, to limit access by minors, though I’m not so sure it would make much difference. There’s probably other reasons.

    But yeah, not everyone wants to sign up to a site to download files, particularly if it is only a one-off download file. And maybe only a very small file. The smallest file I host is 46 KB … lol

  • Matthew says:

    Your description of what we are to do is not that great and somewhat cryptic. Please explain what we need to do in detail and with dates. I kept trying to make a new account and then read further down that I have to wait until the 24th. that should have been in your original explanation.
    thanks
    M

    • Dear Matthew! After December 24th 4Sync and 4shared are two independent projects. If you’re only 4shared user then nothing will change for you. If you use 4Sync and 4shared from 4shared account then you should create a new account on 4Sync. You’ll be able to create it using the same e-mail address after December 24th.

  • Mark Smith says:

    Hey, 4shared!
    Is it me or are you really deleting our comments here??
    I just searched back till august posts on 4shared blog and couldn’t find some comments I made today and some other comments from other users.
    It seems you are censoring this blog and deleting posts you don’t like.
    How low can you go?
    I’m not guessing here, I’m absolutely sure there are comments missing.
    Shame on you, 4shared. Shame on you!!

  • Mark Smith says:

    Mark Smith says:

    December 21st, 2012 at 8:43 am (#)

    razzell2 says:
    ————–

    Lyn says:

    Is it illegal to share the music files?

    Is it ok for you to take your purchased cd and share the music with your friend?
    Of course it is.
    If you have uploaded music to your 4shared account, of course it is not illegal to share that music with the 4shared community.
    From here, from 4shared, you are not accessing illegal music files. You are downloading, or sharing music files that have been uploaded by someone to your website…4shared.
    Now, where that music came from in the first place in another question, but one that does not concern us here at 4shared.
    THAT is what is great about having a 4shared account.

    ——————————————————————-

    This is so not true. And 4shared is doing nothing to check when someone complains about copyright and reports abuse.
    Any fool can click that link and 4shared automatically gives you warning and removes your files/closes acc.
    That happened to me. Someone was reporting file abuse and that certain “someone” introduced itself to 4shared as some copyright agency from my country so 4shared gave me another warning.
    And what was the most interesting part – there is no such agency/with such name in my country at all, it was someones “made up”.
    Maybe someone hated and wanted to remove my file because it was a christian song??
    Anyway, 4shared did nothing to check the supposed “agency” but hurry up and hit me with a warnig and another warning of closing the account.
    And that’s not the only case. My friends acc. was also closed due to false abuse reports just because it contained only christian materials.
    Worth thinkin’ about it, huh?
    And not only because of christian files – 4shared does nothing on checking the reports but believes it automatically and there you go – guilty as charged. You got warning (and maybe even an acc. closedown). Too sad…
    I had to hide my files/acc from public search in order to keep them stored by 4shared.

  • Benyamin Limanto says:

    Hello 4Shared team, does it mean 4sync and 4shared will be diffrent? I hope that the mobile apps on symbian can installed both, because i have try install but failed.. Thx at all

  • Trotsky says:

    You guys say you care, but every time you change something there to provide a “new user experience” out files go missing, are invisible, are dumped into the recycle bin, have share permissions altered? You seem to have not the slightest idea what you are doing.

  • tralala says:

    @4shared
    Why my friend can not download my file ? they can not access my file, buat i am be able to access it ?

  • bj says:

    ohhh, AFTER the 24th

  • Charlie Babbage says:

    Hmmm,

    So many rants. So many people not reading 4Sync’s actual advice properly. All the answers about the split are given to you. Ranting on about specific features belong in emails to support, not whinging here.

    The only mystery to me – aside from the stock stability and security comment – is why have two services instead of one? That IS confusing!

    Merry Christmas!

  • Motherfucker says:

    I have only two simple question:

    Can we still download other people’s file after 24th of december?

    Do we need to pay money to donload other people’s file?

    Thanks,I hope to receive your reply as soon as possible.

    • Dear Motherf****r, If you’re free 4shared user, you’re still able to download people’s files and you don’t need to pay money for this.

  • Motherfucker says:

    I am waiting patiently online.

  • Ken says:

    I get the idea that preexisting files on 4shared will not be deleted, but can you upload new files to 4shared AFTER Dec.24th?

  • Ken says:

    ….or download new files after the 24th?

  • Motherfucker says:

    Yes,I will upload and download new file。

    But more importantly,do we need to pay money to download other people’s file after the 24th?

  • Erik Wuyts says:

    Hello,

    I wanted to create a 4sync account using the same password I had for my 4Shared.
    This caused lots of troubles, as I wasn’t able to log in to the new 4sync

    So I deleted my account on 4shared
    and created a new 4sync one

    The new 4sync (free account) now says it expires in 179 days?
    I don’t believe this was the case before.

    What do I do?
    Tx,

  • Motherfucker says:

    Thanks Martha Almashy。This is great.

  • Al Blakey says:

    The question is “Do you have to be ‘a member’ [Free or Premium] of 4shared/4Sync to download 4shared/4Sync files?”

    • Dear Al Blakey, you have to be a member of 4shared/4Sync to download files on 4shared/4Sync. The process of registration takes seconds of your time.

  • Jose Luis says:

    por que no puedo descargar me sale lo siguiente : se ha prohibido el accesos a esta cuenta, debido a la ruptura de los terminos de uso de 4shared

  • Al Blakey says:

    This blog shows 16 comments (17 with this one) but it indicates 66 comments at the top. How do I access all 66 comments? If I click the line it just brings me back to the 16 (17) again.

    …..

    4Sync retires 4shared accounts support
    By Martha Almashy
    13 / 12 / 2012
    66 Comments

  • Al Blakey says:

    This is intended for lordkingnemosrings comment 38. on Dec 19th [I don’t know how to get back to it]

    I discovered that Ctrl-Left Mouse drag allows you to select a single column on the directory simple view [at least in Firefox]. It means I can copy a tab of data at a time and paste into Excel instead of typing each count one at a time.

    Using Edit / Replace I can remove the word views and what is left is the counts (I actually find with a space in front of the Views)

    Copy / Paste 37 times is far better then reading and typing over 600 counts one at a time. Still I really miss being able to click a button in Excel and having it all done for me by a Web Query.

    Thanks again for pointing out the count availability in the directory simple view.

  • Haris Ahmad (KNB) says:

    MY friendz can’t download my uploaded files

  • tom arundel says:

    trying to establish a new password all im getting is a big circle of email to 4 shared to email to 4……………

  • Mark Smith says:

    What a hell have you done with my messages? They’re all gone!!!!???????
    Just the stupid notifications are still there.
    I want my messages back!!!!!

  • Mark Smith says:

    Dear Martha Almashy – GET REAL!!
    “Please contact our support team…blah-blah….”
    As if support has saved all our messages and will mail it to us or return them somehow. :/
    So please “dear” 4shared stop messing around and give the answer/solution here – if there IS one.
    Also, if it’s not possible to retrieve our messages say it loud and clear – no solution, we fu**ed up, sorry.
    …..

    • Dear Mark Smith, we do apologize for such inconveniences. We took control of the situation and will watch for it. If it happens again, we’ll know who and why has removed your messages. Not authorized removal on our website is forbidden. Moreover, we encourage you to say what is on your mind, but please comment without offensive content. Be yourself, but do so in a respectful manner, as we reserve the right and discretion to delete, pull or refrain from posting comments as we see fit.

  • Mark Smith says:

    Martha Almashy says:
    “If it happens again, we’ll know who and why has removed your messages. Not authorized removal on our website is forbidden.”
    ————————————————————

    Oh, please, don’t give me that. Messages obviously dissappeared when you switched to new look and functionality.
    I never deleted them, my friends never deleted their messages but they are all gone, vanished. I only got notifications, but my friend got nothing, everything vanished – messages and notifications.
    All swallowed by 4shared……
    Not that those messages mean life to me but that was MY account and those were MY messages. I should be the one to decide delete them or not.

  • firbirdX says:

    when my account expires does that mean that I will lose my files and wont be able to keep or download my personal files unless I upgrade (O_O)? or am I wrong (¬_¬)‼ I hope I am wrong and mistaken

    • Dear firbirdX, if you have logged into your account during the last 180 days, your files are still hosting in your account. Check this out. But is you have any question, don’t hesitate to contact our support team at support@4shared.com. They’ll assist you in any question.

  • justine says:

    “The file link that you requested is not valid.”

    i can’t open all my files
    yesterday i been able to open it but now i can’t!!
    what should i do..
    i want all my files back

  • Petr Hajzler says:

    Message: Invalid e-mail address or password
    Forget your password…..ect
    I have not got any response yet.
    I migrate to Copy.
    Peter.

  • Petr Hajzler says:

    Why? You have my email so you can resolve it and send me a result. P.H.

    • Our support manager will contact you as soon as possible.

  • Tam says:

    It’s going to be finish of mine day, except before finish I am reading this wonderful piece of writing to improve my know-how.

  • Hama says:

    Re: SarahI do think the 8 weeks in Alaska gutting fish and otsiwrehe wrecking havoc in the wilderness, has not helped her. I caught the first and a bit there on but it is starting to weary me. A bit too much on Fox also. If it wearies me, I can assume perhaps, others, who support her also, may find this not to be in her best interest. Others agree?

  • Chinatsu says:

    I haven’t watched her show, and I watch about 2 hours of fox a day, and I raelly don’t see her that much. So, I raelly can’t say. I get most of my info from a variety of sources, including blogs. It could be Harrison, I just don’t know.

  • I like their ebooks

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